Skill Required:
- Good oral & Written communication skills
- Level Desktop Support.
Job Essentials:
- Resolving Tickets within TAT
- Record all the issues and service request received via phone and mail.
- Ensure all software installed and definition file updated in all the desktops, laptops
- Data Management – File format conversion, data movement related request handling as per TAT
- AD User Management – Creating, disabling the IDs on same day based on HR Mail. Update the relevant documents on time
- Daily Monitoring – Check Server events, Email Server alert and physical health, take necessary action if any hardware failure / abnormal observed.
- All network devices except Firewall – Daily monitoring and reporting the status of Switches, Router and Link.
- Hardware Inventory – Manually track & update the hardware movement in asset register with immediate effect.
- Team Bonding
- Attendance / Flexibility – Reporting on time to shift and extending support when required
